Retrieve real-time Call Target statistics (v1)
- 28 Sep 2023
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Retrieve real-time Call Target statistics (v1)
- Updated on 28 Sep 2023
- 1 Minute to read
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Get
/v1/callback/current/metrics
Security
OAuth
FlowClient credentials
Token URLhttps://auth.getmindful.com/oauth2/token
Scopes:
Responses
200
An array of current metrics for all Call Targets will be returned.
object
call_target_id
string
A numeric identifier for each Call Target
call_target_name
string
The user-provided name of the Call Target
first_party_called
string
The value of the First Party Called setting (customer or agent)
ecbt
number
The current ECBT of the Call Target, in seconds
asap_count
number
The number of ASAP callbacks currently pending for the Call Target
scheduled_count
number
The number of scheduled callbacks currently pending for the Call Target. This includes all callbacks scheduled in the future.
retries_count
number
The number of retries currently pending for the Call Target
waitlisted_count
number
The number of callbacks currently on the internal waitlist waiting to be dialed when queue conditions allow
active_count
number
The current number of active calls. In this context, "active" means all currently active outbound calls. This differs from the Active Calls field on the Callback Status screen, which only includes calls with an agent on the line.
queued_count
number
The number of callbacks currently in the high-priority holding queue waiting for an agent. This only includes callbacks, not holding calls in queue.
total_registering
number
The total number of calls currently entering information in Mindful Callback to receive a callback on the Call Target
total_pending
number
The total number of calls currently waiting for customers to be dialed on the Call Target
total_connecting
number
The total number of callbacks currently being dialed to customers on the Call Target
total_talking
number
The total number of customers speaking with agents after receiving their callback on the Call Target
created_at
string
An ISO8601 timestamp representing the moment that the metrics were generated
401
The incoming token has expired. See the Authentication endpoint documentation for information on obtaining a new access token.
500
Internal or system-related error
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