API & Developer Documentation

The global API endpoints offered by Scheduler provide additional functionality for your applications or routing strategies. The Callback Status and Widget Status  API endpoints provide information on the availability of Scheduler Widgets and th...

Scheduler widgets use Cascading Style Sheets (CSS) to provide default visual styling without the need for custom development. However, it is possible to override the default CSS properties applied to Scheduler widgets to control their visual style ...

The Mindful API provides a suite of RESTful API endpoints to obtain information on Mindful services. Currently, the Mindful API offers a Metrics endpoint to obtain real-time reporting information for Call Targets in your Mindful Callback Organizatio...

The CSS float  property offers one way to position a widget relative to other objects on a page.  It is common to use <div> elements to contain other elements, such as lists, buttons, and blocks of text on a page. By default, <div> elements...

In addition to the Widget settings that can be configured in the Mindful Callback user interface, some Widget actions can also be customized at runtime on your website. When the required vht-conversation-bridge-runtime.js script has been executed...

Each Scheduler Widget will have its own REST API endpoints available, allowing you to access those Widgets from your own application or ACD routing logic. In addition, several global endpoints are available that are not tied to any particular Widget...