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Call Targets
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Call Targets
9 Articles
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Call Targets Page
The Call Targets page contains all of the settings necessary to create and configure your Call Targets to offer callbacks and forward customers to your contact center. Call Targets represent the destinations to which callback requests can be sent....
Updated on : 19 Jan 2024
Call Target Callback Scheduling Settings
The Scheduled Callback section allows you to control the callback scheduling experience for voice or digital interactions. NOTE Scheduling must first be enabled in Registration section using the following options: Offer Scheduled Callback (Voi...
Updated on : 03 Jan 2024
Call Target Callback Strategy
The Callback Strategy section controls which party is called first (customer or agent) and contains additional settings related to dialing callbacks in either scenario. This section also contains a few settings affecting the voice experience for y...
Updated on : 01 Dec 2023
Call Target Contact Center Settings
The Contact Center section allows you to control how Mindful reconnects the customer with your call center in three scenarios: callbacks, choose-hold calls, and failures to connect to the call center. This article discusses everything you can config...
Updated on : 01 Dec 2023
Call Target End of Day Handling
On the Call Target page, the End of Day section allows you to control the way the system handles customer calls during the end-of-day period, as the close of business hours approaches. The end-of-day period occurs just before the end of a Call T...
Updated on : 01 Dec 2023
Call Target General Settings
The General section is a good place to start when configuring a new Call Target. This section contains basic information that will lay a foundation for the settings found further down the page. Quick Access : Callback > Call Targets > Your Cal...
Updated on : 01 Dec 2023
Call Target On/Off
The On/Off section of the Call Target page allows you to enable or disable callback functionality for a Call Target at any time. In this section, you can control whether the Call Target will register new callback requests and/or whether it will di...
Updated on : 04 Dec 2023
Call Target Registration Settings
The Registration section allows you to customize the inbound experience for customers interacting with Mindful. Here, you can determine what options to offer customers who reach this Call Target, how and when to announce the Estimated Callback Time ...
Updated on : 04 Dec 2023
Call Target SIP Settings
On the Call Target page, the SIP section provides a way to override SIP-related settings configured for the Organization. This can be useful when Call Targets send callbacks to different data centers with unique requirements or any time individual...
Updated on : 04 Dec 2023
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