Callback and Datastore Integration Guides

The following table contains a list of platforms currently available for integration with Mindful. Here you can see which communication methods are supported (SIP, PSTN, or both), and how data is exchanged (SIP Header or Mindful Datastore). Note f...

In the Mindful Callback integration with Amazon Connect, calls are delivered over the public telephone network rather than SIP. To maintain context and user data for inbound and outbound calls, the integration leverages the Mindful Datastore applica...

Your Avaya telephony environment can be integrated with your Mindful Callback account to deliver calls via SIP while maintaining UUI and User-to-User data. This guide presents configuration requirements for the following integration components.&nbs...

Download the Avaya Interaction Center (AIC) and Mindful Callback integration guide below. Note for Government Users SIP is the only Telephony Type supported in the Government instance.

Some Avaya environments use multiple queuing VDNs to queue calls to the same target pool of agents. In this case, the Avaya Aura 8 and Mindful Callback integration should be adjusted to consolidate these queuing VDNs into a single Call Target in Min...

The Mindful Callback integration with the Cisco UCCE/PCCE platform utilizes reliable SIP-based communication without the need for custom development. The example integration presented in this guide allows the UCCE/ PCCE platform to offer callbacks ...

The Mindful Callback integration with the Cisco UCCE/PCCE platform utilizes reliable SIP-based communication without the need for custom development. The example integration presented in this guide allows the UCCE/PCCE platform to offer callbacks ...

The Mindful Callback integration with the Cisco UCCX platform utilizes reliable SIP-based communication without the need for custom development. The example integration presented in this guide allows the UCCX platform to send inbound calls to the Mi...

This guide provides comprehensive instructions for integrating Mindful with Five9 Virtual Contact Center (VCC). Here, you can learn how to configure Mindful Callback, Scheduler, and Datastore to integrate with Five9 VCC. Each step in the integration...

The Mindful Callback integration with the Genesys Cloud platform utilizes reliable SIP-based communication without the need for custom development. In this guide, we present configuration requirements for the following processes and components. C...

The Mindful Callback integration with the Genesys Pure Engage platform utilizes reliable SIP-based communication without the need for custom development. The example integration presented in this guide allows the Genesys platform to send inbound cal...

The Mindful Callback integration with the Genesys Pure Engage platform utilizes reliable SIP-based communication without the need for custom development. The example integration presented in this guide allows the Genesys platform to send inbound cal...

This guide provides comprehensive instructions for integrating Mindful with NICE CXOne. Here, you can learn how to configure Mindful Callback, Scheduler, and Datastore to integrate with NICE. Each step in the integration process will be demonstrated...

The Mindful Callback integration with the NICE inContact platform utilizes SIP for end-to-end communication while using the Mindful Datastore application to store and retrieve custom user data. The example integration presented in this guide allows ...

The Mindful Callback integration with Talkdesk utilizes the PSTN for end-to-end communication while optionally using the Mindful Datastore service to store and retrieve custom user data. This guide presents detailed steps to configure a basic integr...

This guide provides comprehensive instructions for integrating Mindful Callback with Twilio Flex. Here you can learn how to configure Mindful Callback, Feedback, Scheduler, and Datastore to integrate with Twilio Flex. Each step in the integration pr...