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Customer Settings
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Contents
Customer Settings
10 Articles
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Introduction
Updated on : 20 Dec 2023
General Settings & Branding
On the Customer Settings page, the General Settings tab contains basic customizable information that applies to your organization as a whole. The Branding tab allows you to customize the display of surveys with your company logo and social media...
Updated on : 20 Dec 2023
Customer Credentials
On the Customer Settings page, the Customer Credentials tab contains unique identifiers and credentials needed to authenticate access to the Mindful Feedback API and the Voice Prompt Recording IVR . This article will detail the information avail...
Updated on : 20 Dec 2023
Voice Prompt Recording IVR
The Voice Prompt Recording IVR provides a way to record audio prompts via phone for your voice surveys. To use the service, dial the number for your instance of Mindful Feedback (see below) and follow the voice prompts. To find the phone number an...
Updated on : 20 Dec 2023
IP Whitelists
On the Customer Settings page, the IP Whitelists tab allows you to secure your Feedback organization by only servicing requests from defined sources. You can define IP Whitelists for two specific access points: Add Interaction Webhooks (which ar...
Updated on : 20 Dec 2023
Phone Connections
On the Customer Settings page, the Phone Connections tab displays all phone numbers associated with your account. Each phone connection represents a phone number that can be used to begin SMS, Web SMS, Outbound or Inbound survey interactions. N...
Updated on : 12 Apr 2023
Integrations
On the Customer Settings page, the Integrations tab provides several configurable options for integrating Mindful Feedback with third-party software. You can also use the Integrations tab to configure API authentication settings and the HTTP POST...
Updated on : 12 Apr 2023
Survey Restrictions
Capturing customer feedback is significant, but it is also important not to send too many surveys to the same customer too often. In the Survey Restrictions tab ( Customer Settings page), you can create rules to limit the frequency at which Mindfu...
Updated on : 12 Apr 2023
Payments
Mindful Feedback services include various telephony services that accrue costs over time. While your pre-allocated drawdown amount may cover those costs, there are situations in which you may need to exceed the allocated amount. In these situations...
Updated on : 12 Apr 2023
Reporting
The Reporting tab allows you to add Reviewed Note keys and values to Mindful Feedback reports. This allows you to keep track of interactions that have been reviewed and allows you to assign a follow-up action to reviewed interactions. You can also r...
Updated on : 20 Dec 2023
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
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