Scheduler Configuration

The Scheduler service is managed on several pages under the Scheduler heading in the sidebar menu. These pages allow you to create, manage, and deploy Scheduler Widgets on the web. Widgets allow your customers to request and schedule callbacks without the need to call your contact center. For some customers, this can be the preferred way to reach you for assistance.

The Scheduler widget is the preferred callback widget plugin for use with the Mindful Callback platform. These widgets can be used on your website or mobile app to offer ASAP and scheduled callback options. It is also possible to use a REST API to submit callback requests in your own web application.

Consult any of the articles linked below to learn more about a specific screen under the Scheduler heading.

• Widgets: Manage, preview, and embed Scheduler widgets.
• Templates: Use templates to configure a unique look and feel for your Scheduler widgets.
• Scheduler Intents: Design interactive dialogues to determine the best widget to serve a customer's needs.
• User Data Sets: Create custom metadata items for user data passed through your widgets.
• Access Control Policies: Create whitelists of IP addresses to allow unlimited traffic from your web server while blocking all other traffic, or generate an API Access Token to restrict API access.
• Scheduler API Page: Apply an Access Control Policy (ACP) to the Scheduler API endpoints for your Organization.

Advanced Topics

We have additional resources available to help you fully customize your Scheduler widgets:

• How to Override Default Widget Styling (CSS): Learn how to identify CSS classes affecting your widget and override the default styling to add your own brand flair.
• Positioning Widgets with CSS Float: Learn one method of positioning Scheduler Widgets exactly where you want them on a webpage.
• Scheduler Runtime Developer Guide: Discover functions, properties, and events in the default Scheduler Javascript code that you can extend or override for your Widgets.
• Scheduler API Documentation: View complete documentation for the Scheduler API.