Installation
- 17 Apr 2023
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Installation
- Updated on 17 Apr 2023
- 1 Minute to read
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Article Summary
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The integration between Mindful Feedback and Twilio Flex can be configured in just a few minutes. Use the guides in this section to install and configure the integration in your Twilio Flex environment.
Install the Twilio Flex Integration in Mindful Feedback
The first step is to install the Twilio Flex Integration via the Mindful Feedback UI.
Quick access: Settings > Customer Settings > Integrations tab > Twilio Flex
- Enter your Twilio Account SID and Auth Token (Found in Twilio Console at Account > API Keys & Tokens > Auth Tokens or in the Project Info section of the homepage).
- Click Install Flex Integration. This will take a few moments to complete.
NOTE
The installation performs the following actions:
- Creates a secure communication channel between Mindful Feedback and your Twilio Flex account
- Installs a service (survey-dynamix-service) that includes the following functions and assets:
- get-survey-response: Fetches previous survey responses from a customer to make differentiated routing decisions, present screenpop data, etc.
- create-survey-interaction: Creates new survey interactions from Twilio studio (for example, to send a survey after IVR self-service)
- redirect-to-survey: Moves the caller to the Inbound Voice IVR survey when the agent clicks Hang Up
- send-task-to-sdx: Sends task data to Mindful Feedback for comparison against the configured survey mappings
- Twilio Flex React Plugin: Provides the integrated real-time reporting dashboard
When the installation completes, you will see a message stating "Mindful Feedback is successfully integrated with Twilio Flex" on the screen, as well as additional options:
Confirm the Installation from the Twilio Functions Page
Before moving on, confirm the installation has successfully deployed all components of the Mindful Feedback service in your Twilio Console (Functions > Services). You should see a service named survey-dynamix-service with one item under Environments, four items under Functions, and one item under Assets as in the example below.
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