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Mindful Keyboard Shortcuts
Updated on : 29 Nov 2023
Single Sign-On (SSO) Configuration Guide
The Mindful platform supports several Single Sign-On (SSO) identity providers and protocols for a seamless SSO integration. This guide covers the step-by-step processes for configuring the Okta, Auth0, and Azure Active Directory (Azure AD) identity ...
Updated on : 20 Jun 2023
Single Sign-On (SSO) FAQ
Do you have questions about single sign-on (SSO) in Mindful? We have answers for you! Scroll down to view answers to frequently asked Mindful SSO questions. Which SSO providers do you support? We support: SAML OIDC and we have validated in...
Updated on : 16 Jan 2024
The Voice Experience in Mindful Callback
Mindful Callback provides a robust and highly customizable voice experience to guide your customers through the process of requesting and receiving callbacks. This article can be used as a reference to discover the default voice experience and call ...
Updated on : 29 Nov 2023
Understanding Estimated Callback Time (ECBT)
Calculating the Estimated Callback Time (ECBT) is a central function of Mindful Callback that allows the system to accurately predict the time that a customer can expect to receive a callback. Many factors come into play to determine the ECBT at a...
Updated on : 29 Nov 2023
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