Home
API Documentation
Contact Support
Login
Contents
x
Mindful Platform
Mindful Feedback
Mindful Integrations
Mindful Training Library
Powered by
Reporting
7 Articles
in this category
Print
Dark
Light
Contents
Reporting
7 Articles
in this category
Dark
Light
Alerts
Mindful generates system alerts for meaningful events that Administrators may wish to investigate. Alerts can include many events, such as technical issues and missing configurations. You can view system alerts by clicking the bell icon in the top n...
Updated on : 08 Jan 2024
Audit Report
NOTE This article applies to Government users only. If you are a user of the Shared production environment, see Audit Log for more information. The Audit report provides a log of configuration changes within a specified date range. This CSV-fo...
Updated on : 08 Dec 2023
Callback Status
The Callback Status page contains metrics, graphs, and a real-time status chart to provide insight into the customer experience with callbacks. This page provides real-time usage data for each of your Call Targets. It is important to note that the...
Updated on : 08 Jan 2024
Call Detail
The Call Detail page provides real-time and historical information on all interactions. From here you can view a detailed breakdown of all events that occurred for any interaction. You can also view aggregate data on the number of active and compl...
Updated on : 08 Jan 2024
Generating and Downloading Reports
The Exports page (or the Reports page for Government users) allows you to download any previously generated report in CSV format. The process for generating reports differs by type, but all types of reports can be downloaded in the same place. ...
Updated on : 11 Dec 2023
Handoff
Handoff provides a window into your messaging interactions with customers. Handoff includes both Blocklist and Message Lookup. Block List allows you to search by phone number to determine whether a customer has blocked your Organization's messag...
Updated on : 11 Dec 2023
Insights
8 Articles
in this category
Understanding Call Detail Events and Outcomes
This article expands upon Call Detail reports and the Outcomes graph. To view a list of the callback events that contribute to each outcome on the Outcomes graph, see the Understanding the Outcomes Graph section. To view definitions of each data p...
Updated on : 26 Apr 2024
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
Current password
Current password is required
New password
New password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password
Confirm password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password should be same as new password
Update
Change profile
Success!
First Name
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last Name
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
New email
Enter a valid email
Re-enter your password
Enter a valid password
Your profile has been successfully updated.
Update
Logout