Mindful Callback Self-Serve Videos

This article contains on-demand videos that you can watch at any time to deepen your understanding of Mindful Callback.

Building Scheduler Widgets

This video explores the basics of creating and deploying Scheduler (also known as Digital Callback) Widgets for your website or mobile app. 

To learn more, see Getting Started with Scheduler Widgets.

Scheduler Intents

This video explores an advanced feature of the digital experience. We explore Intents as a way to build interactive dialogues that allow customers to segment themselves and ultimately end up with the right agents to serve their needs every time. 

To learn more, see Getting Started with Scheduler Widgets.

Dial Pacing in Mindful Callback

This video highlights the dial pacing capabilities of Mindful Callback and showcases how you as an Administrator can configure your Call Targets to dial callbacks more quickly or slowly.

To learn more, see How to Impact the Dial Pacing of Callbacks.

Scheduling Callback Across Channels

This video shows how to offer your customers the option to schedule callbacks via SMS messaging. When enabled, customers in the voice menu will be given the option to receive a message to schedule a callback. If they accept, they will receive an SMS message with a secure link to a Scheduler (Digital Callback) widget. They can then interact with the widget directly on their smartphone to schedule their callback. 

To learn more, see How to Offer Scheduled Callbacks on a Call Target.