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Troubleshooting
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Why is Genesys Cloud Data not Syncing?
Troubleshooting Scenario You expect Genesys Cloud conversation variables to be synced to survey attributes in Mindful Feedback, but one or more conversation variables are missing. NOTE This article applies to Genesys Cloud integrations. Troub...
Updated on : 03 Jan 2024
Why are Surveys Not Being Sent From Genesys Cloud?
Troubleshooting Scenario Your organization uses the Genesys Cloud integration with Mindful Feedback, and inbound voice surveys are not being delivered to customers after voice interactions. This article details several steps to take to locate and r...
Updated on : 04 Jan 2024
Why is an Agent Not Being Added Automatically From Genesys Cloud?
Troubleshooting Scenario You expect Genesys Cloud agents to be automatically added (synced) to Mindful Feedback when a survey interaction is delivered for one of the agent's conversations. You believe that a particular agent should have been synced...
Updated on : 04 Jan 2024
Why is Mindful Feedback Not Appearing in an Agent's Genesys Apps?
Troubleshooting Scenario You expect the Mindful Feedback app to appear in an agent's Genesys Cloud apps, but it is not showing up as expected. Troubleshooting Steps In the Genesys Cloud User Interface, go to the Admin page. Select the Integ...
Updated on : 04 Jan 2024
Why Am I Not Able to Download Reports From Mindful Feedback?
Troubleshooting Scenarios You expect to be able to download reports and information from Mindful Feedback, but the download function is not working. This article applies to the following scenarios: You can't download an Interaction Details report...
Updated on : 08 Jan 2024
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