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Using SIP Advanced (BYOC)
  • 20 Nov 2023
  • 1 Minute to read
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Using SIP Advanced (BYOC)

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  • PDF

Article Summary

Summary and Impact

SIP Advanced call flows—also called Bring Your Own Carrier (BYOC)—utilize your contact center infrastructure and carrier for the customer leg of callbacks.

Rather than dialing the customer directly, Mindful will send the customer call to your contact center, where routing rules will pass the call out through a carrier trunk to the customer. This enables you to keep media between customers and agents contained between your environment and the carrier of your choice.

Components Involved

Platforms and products involvedFeatures and capabilities involvedSupported integrations
Mindful CallbackSIP, RTP
  • Genesys Cloud
  • Twilio Flex
  • contact centers with end-user-configurable SIP edge devices

Additional Notes

This best practice is dependent on your contact center platform architecture and capabilities. The Mindful integration guides for the supported integrations and SBC products are based on this best practice.

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