- 16 Nov 2023
- 3 Minutes to read
Welcome to Mindful!
- Updated on 16 Nov 2023
- 3 Minutes to read
Mindful is the market’s leading cloud-based callback solution, and the Mindful platform extends the solution to achieve a holistic customer-experience strategy. In this Help Center, you can find extensive information about all services on the Mindful platform, including:
Become familiar with the voice experience and recent updates to the Mindful platform:
- The Voice Experience in Mindful Callback: Learn about the default voice experience and call flows in a variety of configurable scenarios.
- Mindful Platform Release Notes: Find release notes, major announcements, and other development updates.
- Mindful Platform Known Issues: Identify issues that the Mindful development team has identified as ongoing.
Getting Started Guides
Get up to speed quickly on the fundamentals of managing your Organization on the platform:
- Getting Started for Administrators (Mindful Callback)
- Learn to navigate the user interface
- Configure your Organization settings
- Build and test Call Targets
- Manage phone numbers
- View reports and call data
- Manage user accounts
- Getting Started with Callback Notifications
- Configure notifications for your Organization
- Configure notifications for your Call Targets
- Test the customer experience
- Getting Started with Scheduler Widgets
- Create and configure a template
- Create a User Data Set
- Create an Access Control Policy
- Create and configure a widget
- Test and embed a widget
Learn about the Callback user interface through our many reference guides:
- Configuration: Learn more about any configurable setting in the user interface.
- Reporting: Learn how to navigate the reporting and monitoring features of the UI.
- Understanding Estimated Callback Time (ECBT): Learn how the Mindful Callback application calculates the Estimated Callback Time (ECBT) for callbacks.
The FAQs section contains an ever-growing list of how-to guides, troubleshooting resources, best practices, and more:
- Best Practices: Review best practices to maximize the effectiveness of your Organization and Call Target configuration.
- Troubleshooting: Walk through troubleshooting processes to enhance the performance of the system for your Organization.
- How-to Guides: Learn how to accomplish a variety of common tasks to manage and configure the system.
Interested in deepening your understanding of Mindful solutions and the platform as a whole? We offer in-person instruction, online courses, and instructional videos to help you get the most out of our platform:
- Mindful Callback Training: Discover our foundational courses Understanding Mindful Callback and Mindful Callback Dashboards and Reporting.
- Mindful Feedback Training: Learn how to customize the survey experience, interpret real-time and historical reporting, and deliver the same survey to different customers in different ways. We also have open registration sessions for each course module.
- On-Premise Callback Training: Upgrading to the latest version of On-Premise Callback is an essential step to maximize the value of your Callback solution. In this section, we'll guide you through some of the key enhancements introduced in On-Premise Callback 9.0 and later, with the help of several in-depth videos.