- 07 Apr 2023
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Welcome to Mindful!
- Updated on 07 Apr 2023
- 1 Minute to read
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Mindful Callback is the market’s leading cloud-based callback solution. This award-winning solution provides flexible options to offer context-driven callbacks as soon as possible or scheduled for a specific time, with all the benefits of a cloud-based solution, including rapid onboarding and no infrastructure investment.
Offering customers the opportunity to receive a callback rather than waiting on hold provides a seamless approach to delivering better customer experiences and higher contact center efficiency.
Solution Overview
Become familiar with the voice experience and recent updates to the Callback system.
- The Voice Experience in Mindful Callback: Learn about the default voice experience and call flows in a variety of configurable scenarios.
- Mindful Callback Release Notes: Find release notes, major announcements, and other development updates.
- Mindful Callback Known Issues: Identify issues that the Mindful development team has identified as ongoing.
Getting Started Guides
Get up to speed quickly on the fundamentals of managing the system.
- Getting Started for Administrators of Mindful Callback
- Learn to navigate the user interface
- Configure your Organization settings
- Build and test Call Targets
- Manage phone numbers
- View reports and call data
- Manage user accounts
- Getting Started with Voice Callbacks
- Build a Call Target
- Provision a phone number
- Preview and manage audio files
- Test your Call Target
- Getting Started with Scheduler Widgets
- Create and configure a template
- Create a User Data Set
- Create an Access Control Policy
- Create and configure a widget
- Test and embed a widget
- Getting Started with Callback Notifications
- Configure notifications for your Organization
- Configure notifications for your Call Targets
- Test the customer experience
Reference
Learn about the Callback user interface.
- Configuration settings: Learn more about any configurable setting in the user interface.
- Reporting: Learn how to navigate the reporting and monitoring features of the UI.
- ECBT: Learn how the Mindful Callback application calculates the Estimated Callback Time (ECBT) for callbacks.
FAQs
Accomplish configuration and administration tasks in the Callback system.
- Best practices: Review best practices to maximize the effectiveness of your Organization and Call Target configuration.
- Troubleshooting: Walk through troubleshooting processes to enhance the performance of the system for your Organization.
- How-to guides: Learn how to accomplish a variety of common tasks to manage and configure the system.