Welcome to Mindful!

Mindful Callback is the market’s leading cloud-based callback solution. This award-winning solution provides flexible options to offer context-driven callbacks as soon as possible or scheduled for a specific time, with all the benefits of a cloud-based solution, including rapid onboarding and no infrastructure investment.

Offering customers the opportunity to receive a callback rather than waiting on hold provides a seamless approach to delivering better customer experiences and higher contact center efficiency.

Solution Overview

Become familiar with the voice experience and recent updates to the Callback system.

• The Voice Experience in Mindful Callback: Learn about the default voice experience and call flows in a variety of configurable scenarios.
• Mindful Callback Release Notes: Find release notes, major announcements, and other development updates.
• Mindful Callback Known Issues: Identify issues that the Mindful development team has identified as ongoing.

Getting Started Guides

Get up to speed quickly on the fundamentals of managing the system.

• Getting Started for Administrators of Mindful Callback
  • Learn to navigate the user interface
  • Configure your Organization settings
  • Build and test Call Targets
  • Manage phone numbers
  • View reports and call data
  • Manage user accounts
• Getting Started with Voice Callbacks
  • Build a Call Target
  • Provision a phone number
  • Preview and manage audio files
  • Test your Call Target
• Getting Started with Scheduler Widgets
  • Create and configure a template
  • Create a User Data Set
  • Create an Access Control Policy
  • Create and configure a widget
  • Test and embed a widget
• Getting Started with Callback Notifications
  • Configure notifications for your Organization
  • Configure notifications for your Call Targets
  • Test the customer experience

Reference

Learn about the Callback user interface.

• Configuration settings: Learn more about any configurable setting in the user interface.
• Reporting: Learn how to navigate the reporting and monitoring features of the UI.
• ECBT: Learn how the Mindful Callback application calculates the Estimated Callback Time (ECBT) for callbacks.

FAQs

Accomplish configuration and administration tasks in the Callback system.

• Best practices: Review best practices to maximize the effectiveness of your Organization and Call Target configuration.
• Troubleshooting: Walk through troubleshooting processes to enhance the performance of the system for your Organization.
• How-to guides: Learn how to accomplish a variety of common tasks to manage and configure the system.