- 14 Dec 2023
- 1 Minute to read
Welcome to Mindful Feedback!
- Updated on 14 Dec 2023
- 1 Minute to read
Mindful Feedback connects your brand with customers by collecting feedback you can act on. The insights provided by Mindful Feedback can help you to enhance your brand reputation and develop lasting customer relationships.
The resources in the Mindful Feedback help center are designed to provide all the information you need to configure and maintain your Feedback organization for maximum success. Combined with our live training resources and 24/7 support team, this documentation provides how-to instructions and reference materials to help you gain confidence as a Mindful user.
This article lists helpful starting points to find what you need quickly. In these guides, you can learn to:
- Build customizable surveys
- Create and deliver surveys in any channel
- Analyze real-time and historical reporting
- Configure your organization's global settings
- and more...
Learn about recent updates to Mindful Feedback.
- Mindful Feedback Release Notes: View release notes and fixed issues for the latest updates to Mindful Feedback.
Get up to speed quickly on the fundamentals of managing the system.
- Getting Started for Administrators
- Learn to navigate the user interface
- Configure global settings
- Create and manage surveys
- Manage users in your organization
- View reports and survey data
View step-by-step instructions for accomplishing common tasks.
- Managing Surveys: Create and configure surveys to be delivered in any channel.
- Creating Survey Interactions Configure, schedule, and deliver surveys to individual customers to collect feedback.
- Manage Users and Groups: Add users to your Feedback organization and manage team settings.
More how-to guides are available in the sidebar menu.
Learn about the Mindful Feedback interaction data model and reporting features.
- Survey Interaction Data Model: Learn about survey attributes and data behind survey interactions.
- Real-Time Reporting: Learn how to use the Dashboard for real-time insights. Real-time reporting capabilities provide the opportunity to act immediately on poor customer experiences to transform them into positive experiences that earn loyalty.
- Historical reporting: Learn how you can view historical survey results, license usage, and more.