Please ensure Javascript is enabled for purposes of website accessibility
    Contents x
    Why is Mindful Feedback Not Appearing in an Agent's Genesys Apps?
    • 08 May 2023
    • 1 Minute to read
    • Print
    • Dark
      Light
    • PDF
    Contents

    Why is Mindful Feedback Not Appearing in an Agent's Genesys Apps?

    • Updated on 08 May 2023
    • 1 Minute to read
    • Print
    • Dark
      Light
    • PDF
    Article Summary

    Troubleshooting Scenario

    You expect the Mindful Feedback app to appear in an agent's Genesys Cloud apps, but it is not showing up as expected.

    Troubleshooting Steps

    1. In the Genesys Cloud User Interface, go to the Admin page.
    2. Select the Integrations link under the Integrations section.Screen capture of Genesys Cloud Admin page with Integrations called out
    3. Locate the Mindful Feedback or Survey Dynamix integration. Select the integration and go to the Configuration tab.
    4.  Scroll down to the Group Filtering section.
    5.  Click the Select Groups button. 
    6. In the modal window that appears, add the group that the agent belongs to (note that the group may not say Survey Dynamix as shown). Alternatively, you could add the agent to the group that is being filtered or remove the filter.
    7. Click Save in the modal window.Screen capture of Select Groups modal window
    8. Click Save at the bottom of the Configuration page.
    NOTE
    You may have more than one instance of Mindful Feedback or Survey Dynamix listed under your integrations, and you must follow these steps for each integration. After completing the steps above, go to Admin > Integrations > Integrations to determine if you have any other instances of Mindful Feedback or Survey Dynamix. Repeat steps 3 through 8 for each instance.



    Was this article helpful?
    What's Next