Introduction

A survey interaction defines the characteristics of a survey, such as the survey type, scheduled delivery time, delivery method, and custom metadata. There are many ways to create a new survey interaction in Mindful Feedback. The articles in this section provide a detailed overview of each of these methods and when to use each one.

Creating a New Survey Interaction

The following is a list of the ways in which you can create a new survey interaction. Methods requiring more manual work are listed higher, and methods with more automation are listed lower.

Survey interactions can be created via:

• a form in the user interface
• a CSV file upload
• a webhook
• the default web survey URL (for web surveys only)
• a SIP call with UUI data
• a PSTN call using default survey association
• an SMS using default survey association
• the API directly
• the API indirectly from a third-party application.
• a supported direct integration method such as Genesys Cloud, Amazon Connect, Twilio Flex, or Salesforce
• a Web Survey Widget placed directly on your website or mobile app