Surveys Overview

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The Surveys overview element summarizes the status and count of survey interactions matching the Dashboard filters.

As seen in the Surveys overview, a survey can only be in one of the listed states described below:

State	Definition
Completed	The number of interactions that have started and received responses for all questions asked This may be affected by the Mark Survey as Finished question event (see Triggers & Events)
Abandoned	The number of interactions that have timed out or been actively abandoned by the respondent An interaction will be marked as abandoned if it was not completed within the timeout period for the interaction type (see survey timeout settings). The interaction can also be marked as abandoned when the respondent hangs up before the end of the survey (for voice calls) or an answering machine/voicemail is detected (for outbound calls).
Pending	The number of interactions that are scheduled but have not yet started This includes email surveys that have been sent, for which the recipient has not yet clicked to respond to the survey in the email body.
Active	The number of interactions that have started but have neither been completed nor abandoned These are considered to be in progress.

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