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    Using SIP Advanced (BYOC)
    • 20 Nov 2023
    • 1 Minute to read
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    Contents

    Using SIP Advanced (BYOC)

    • Updated on 20 Nov 2023
    • 1 Minute to read
    • Print
    • Dark
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    • PDF
    Article Summary

    Summary and Impact

    SIP Advanced call flows—also called Bring Your Own Carrier (BYOC)—utilize your contact center infrastructure and carrier for the customer leg of callbacks.

    Rather than dialing the customer directly, Mindful will send the customer call to your contact center, where routing rules will pass the call out through a carrier trunk to the customer. This enables you to keep media between customers and agents contained between your environment and the carrier of your choice.

    Components Involved

    Platforms and products involvedFeatures and capabilities involvedSupported integrations
    Mindful CallbackSIP, RTP
    • Genesys Cloud
    • Twilio Flex
    • contact centers with end-user-configurable SIP edge devices

    Additional Notes

    This best practice is dependent on your contact center platform architecture and capabilities. The Mindful integration guides for the supported integrations and SBC products are based on this best practice.

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