Add a Survey by Default Survey Association

It is possible to generate a default survey for inbound PSTN calls or SMS messages to a specified number. With default survey routing enabled, a survey can be generated when a customer calls (via PSTN) or texts a number associated with your account.

The default behavior for these scenarios can be configured in the Customer Settings menu under the Phone Connections tab. 

Quick access: Settings > Customer Settings > Phone Connections tab

1. For the PSTN- or SMS-enabled number, toggle the Enable default survey routing for inbound calls and SMS option On. 
2. Next, select a default survey to execute in the Default Survey dropdown menu.

When enabled, the selected survey will be executed when a call or text is received to the number in the Number field. The new survey interaction will have a type of inbound (for calls) or sms (for text messages).