Add a Survey via Genesys Cloud
- 18 Dec 2023
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Add a Survey via Genesys Cloud
- Updated on 18 Dec 2023
- 1 Minute to read
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- DarkLight
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Genesys Cloud (formerly PureCloud) is a commonly used contact center platform. The integration with Genesys Cloud enables Mindful Feedback to automatically schedule surveys using attributes of Genesys Cloud conversations over all customer-contact channels, including email, phone call, web chat, and social media.
If your Mindful Feedback instance is integrated with Genesys Cloud, you can quickly set up a survey mapping to trigger surveys after conversations in the contact center.
For complete instructions, see the Genesys Cloud documentation in the Integrations section. The conversation polling article addresses how a survey interaction can be created via Genesys Cloud.
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