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Configuration
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Application Clients Page
On the Application Clients page ( API > Application Clients ), you can generate unique Client IDs and Client Secrets that authenticate and establish connections between your applications and Mindful services. The Mindful API requires integrations ...
Updated on : 29 Nov 2023
Application Roles
On the Application Roles page, you can set up and manage all of your Mindful application roles. An Application Role is a combination of Mindful applications and user permissions within each application. With this feature, you can grant access to s...
Updated on : 29 Nov 2023
Business Units
On the Business Units page, you can create groups of Call Targets to be assigned to users, allowing you to limit the Call Targets that specific users can access and manage. This can be useful if some of the Managers or Viewers in your Organization...
Updated on : 30 Nov 2023
Call Targets
9 Articles
in this category
Callback Media Prompts
The Callback default media prompts spreadsheet (click below to download) contains the complete list of default media prompts. You can make a copy of this spreadsheet to help you track any changes you make to default audio files, custom metadata prom...
Updated on : 07 Dec 2023
Datastore CTI Event Relay
Mindful Datastore is accessible on the Mindful platform and seamlessly integrates with the entire suite of Mindful cloud products. However, the Datastore can also be used by other applications via the CTI Event Relay. Download and Install Quick ...
Updated on : 08 Jan 2024
Global Settings
The Global Settings page contains settings related to your Mindful Callback Organization as a whole. Many of the settings on this page can enable or disable individual features for use by your Call Targets, while some settings control default valu...
Updated on : 04 Dec 2023
International Dialing
A Mindful representative can configure your account for international dialing, which will allow you to access international phone numbers for your Call Targets. When international dialing is enabled, the following additional options appear on the ...
Updated on : 05 Dec 2023
Media Sets
The Media Sets page allows you to view, listen to, or update any of the audio files used during voice interactions with customers. Three default media sets (English, French, and Spanish) are available for all Mindful Callback Organizations, and yo...
Updated on : 13 Dec 2023
Mindful Datastore
Mindful Datastore provides a lightweight, user-friendly solution to retain context and apply it to an interaction later. Through the configuration of custom Data Keys that correspond to specific elements of interaction context, and the ability to gr...
Updated on : 05 Jan 2024
User Management
On the User Management page, you can add, edit, or delete user accounts for your Organization. By default, Mindful users log in with a combination of email address and password. NOTES Single Sign-On (SSO) is also available. For more informati...
Updated on : 05 Dec 2023
Phone Numbers
Note for Mindful employees: Go here for more information on this topic. The Phone Numbers page allows you to provision additional PSTN or SIP numbers for use by your Organization and assign each one to an active Call Target. The process of ...
Updated on : 05 Dec 2023
Scheduler
10 Articles
in this category
Smart Rules
Smart Rules allow you to create a complex set of conditions that will trigger changes to Call Target settings. More than 35 settings can be automatically adjusted by a Smart Rule, based on the day of the week and/or time of day. This allows for a wi...
Updated on : 19 Apr 2024
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