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Creating Survey Interactions
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Contents
Creating Survey Interactions
11 Articles
in this category
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Introduction
A survey interaction defines the characteristics of a survey, such as the survey type, scheduled delivery time, delivery method, and custom metadata. There are many ways to create a new survey interaction in Mindful Feedback. The articles in this se...
Updated on : 18 Dec 2023
Survey Types
Mindful Feedback supports multiple delivery methods for surveys, also known as survey types. A survey type determines the way in which feedback will be collected from customers, such as via voice call, email, or web interface. The following table ...
Updated on : 12 Apr 2023
Add a Survey via the User Interface
The Mindful Feedback user interface offers several ways to create and send new survey interactions (instances of a survey to deliver to customers). Each of the options described in this article uses the New Survey Interaction form to collect importa...
Updated on : 18 Dec 2023
Add a Survey via CSV Import
To schedule or send survey interactions in bulk, you can upload a CSV file on the Surveys page. To create or schedule new survey interactions through a CSV import: Click Surveys > Your Survey . In the Interactions section near the bottom...
Updated on : 18 Dec 2023
Add a Survey via Webhook
Generating an Add interaction webhook URL for a survey allows you to create new survey interactions via HTTP POST requests without requiring authentication. You can use this URL to generate new interactions from third-party apps or RESTful API cli...
Updated on : 18 Dec 2023
Add a Survey via Default Web Survey URL
Under most circumstances, you must generate a new survey interaction before delivering it to a customer. A Default Web Survey URL allows you to bypass that first step and deliver a web survey to any customer without generating an interaction first...
Updated on : 18 Dec 2023
Add a Survey via SIP Call
Your Mindful Feedback account can be configured to accept inbound SIP calls to conduct inbound voice surveys. After your Mindful SIP endpoint has been set up, you can put in a SIP call to generate an inbound survey interaction. To request this cap...
Updated on : 18 Dec 2023
Add a Survey by Default Survey Association
It is possible to generate a default survey for inbound PSTN calls or SMS messages to a specified number. With default survey routing enabled, a survey can be generated when a customer calls (via PSTN) or texts a number associated with your account....
Updated on : 18 Dec 2023
Add a Survey via API
Mindful Feedback provides an API to use for many functions, including adding new survey interactions. In the API, the Add New Interaction resource can be used to create a new survey interaction. NOTES Complete API documentation can be found a...
Updated on : 18 Dec 2023
Add a Survey via Genesys Cloud
Genesys Cloud (formerly PureCloud) is a commonly used contact center platform. The integration with Genesys Cloud enables Mindful Feedback to automatically schedule surveys using attributes of Genesys Cloud conversations over all customer-contact ch...
Updated on : 18 Dec 2023
Add a Survey via Web Survey Widget
You can embed a Mindful Feedback web survey directly on your website or mobile app. This can be useful to conduct a survey after a customer has completed an online self-service function. This article details the process of displaying a web widget, c...
Updated on : 18 Dec 2023
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