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Insights
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Insights
The Insights page contains many different dashboards to provide you with valuable data surrounding your implementation and usage of Mindful Callback. These dashboards were designed to allow you to take a deeper dive into the metrics that are impor...
Updated on : 29 Jan 2024
Callback Executive Summary
Quick access: Insights > Executive Summary The Callback Executive Summary dashboard displays callback statistics for all Call Targets in your Organization. Within this report, you can view the total number of callbacks offered to customer...
Updated on : 29 Jan 2024
Conversation Overview
Quick access: Insights > Conversation Overview The Conversation Overview Dashboard is meant to serve as a general look into your company's usage of your conversations over the period of your contract. This dashboard serves as a check-in o...
Updated on : 29 Jan 2024
Audit Log
Quick access: Insights > Audit Log The Audit Log Dashboard provides an overview of the updates, changes, or deletions that users within your organization or automated Smart Rules have made within the Mindful User Interface over a specif...
Updated on : 29 Jan 2024
Callback Usage
Quick access: Insights > Callback Usage The Callback Usage Dashboard provides an overview of your Callback activity for a selected date range. The data on this dashboard allows you to see callback changes and trends over time. Che...
Updated on : 29 Jan 2024
Callback Performance
Quick access: Insights > Callback Performance The Callback Performance D ashboard , as the name implies, focuses on qualitative metrics of your Callback conversations. This includes talk and response time, as well as how some of these measu...
Updated on : 26 Jan 2024
Messaging Usage
Quick access: Insights > Messaging Usage The Messaging Usage Dashboard provides an overview of your Messaging activity for a selected date range, allowing you to see Messaging changes and trends over time. Check out the following video fo...
Updated on : 13 Dec 2023
Insights Dashboards Calculations
This article applies to The Insights Dashboards. It outlines a number of data points related to Mindful Callback. The following table defines the calculations used to determine some key metrics housed in the dashboards. Return to Insights .
Updated on : 13 Dec 2023
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