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Real-time Reporting Dashboard
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Contents
Real-time Reporting Dashboard
18 Articles
in this category
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Getting Started: Dashboard
When you log in to Mindful Feedback, the first page you see is the Dashboard. The Dashboard provides a variety of real-time reporting metrics and statistics for an overview of system health and operation. The guides in this section cover everything ...
Updated on : 05 Jan 2024
Dashboard Filters
The Dashboard page provides a variety of filters to allow you to review data for the exact interactions you are looking for. By default, only the date filter is configured (to show the last three days), and you can combine any of the additional filt...
Updated on : 05 Jan 2024
Saved Dashboards
The Saved Dashboards menu allows you to save the current Dashboard settings for later use. The saved settings include the current filter selections, chart measure types, and groupings. NOTES The last saved dashboard will load when you log ...
Updated on : 05 Jan 2024
Saved Dashboard Reports
Saved dashboards reports are automatically generated when a dashboard contains a very large amount of data, for example, when the date filter is set to Last Year. In such cases, the dashboard cannot be generated instantly and a Saved dashboard repor...
Updated on : 05 Jan 2024
Scheduling a Dashboard Report
The Dashboard page provides the option to schedule the delivery of a Dashboard report directly to you. Dashboard reports will be delivered via email at a frequency of your choosing. Dashboard reports will contain the information that you have filt...
Updated on : 05 Jan 2024
Chart Grouping and Measure Types
Chart Grouping Every survey interaction in Mindful Feedback contains a list of standard and custom attributes to provide context. You can use survey attributes to group survey responses in Dashboard charts if the attributes meet the criteria for ...
Updated on : 05 Jan 2024
Chart Interactivity
Every chart on the Dashboard page is interactive in some way. Depending on the chart, you may be able to drill down to view more details, toggle questions on and off, or export data. This article describes these interactive elements. Toggl...
Updated on : 05 Jan 2024
Surveys Overview
Updated on : 05 Jan 2024
Overall Agent Score and Leaderboard
There are various areas on the Dashboard where the survey responses will be measured on an agent basis. Each survey interaction has an attribute called agent_id which associates the interaction with an agent (customer service representative/other ...
Updated on : 05 Jan 2024
Overall Score Charts
Each survey question, under advanced settings , has a score type property that specifies whether the responses to that question should be included in the calculation of the overall score charts on the dashboard or not. There are three overall score...
Updated on : 08 Jan 2024
Survey Type, Completion, and Abandon Rate
Survey Type Metrics The Survey Type Breakdown chart shows a pie chart of the relative frequencies of survey types. To see precise numbers for each survey type, hover over the chart. The Survey Completion % by Type chart shows for each survey t...
Updated on : 08 Jan 2024
Number Question Charts
The Number Responses charts show a summarized view of responses to Number questions. The first chart can be grouped by a variety of interaction data, including any custom interaction data fields specified in the Reporting Grouping Keys field o...
Updated on : 08 Jan 2024
Net Promoter Score Charts
The Net Promoter Score chart shows the calculated result of each NPS question grouped by various interaction data, including any custom interaction data fields specified in the "Custom Grouping Variables" field of a survey (Available in the Custome...
Updated on : 08 Jan 2024
Multiple Choice Charts
The Multiple Choice charts show the number of respondents that selected each of the choices for multiple-choice questions. If clicked, the chart will drill down to become a pie chart. Drilling down further to look at the interaction details is p...
Updated on : 08 Jan 2024
Text Response Cloud
The Text Response Cloud shows the most common words spoken or written in Text/Record questions. Mindful Feedback removes other common words such as "and, on, in, the" etc. The word cloud depicts words based on the frequency of their appearance i...
Updated on : 08 Jan 2024
Yes/No Question Charts
The Yes Percentage charts show a summary for each Yes/No question with responses for the current dashboard filters. The first chart can be grouped by a variety of interaction data, including any custom interaction data fields specified in the R...
Updated on : 08 Jan 2024
Top Best/Worst Interactions Table
To help those responsible for case management, the Top X Best and Worst Interactions tables show the best and worst survey interactions based on an aggregation of all Number and NPS questions responded to in each survey. By default, the tables...
Updated on : 08 Jan 2024
Viewing Standalone Dashboard Widgets
The Mindful Feedback dashboard consists of many individual charts and tables. Each of these charts and tables can be viewed separately in a browser window via their own unique URL. Viewing standalone elements makes Dashboard reports more flexible f...
Updated on : 08 Jan 2024
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