Scheduler

The   Scheduler service is managed on several pages under the Scheduler heading in the sidebar menu.   These pages allow you to create, manage, and deploy Scheduler Widgets on the web. Widgets allow your customers to request and schedule callbacks w...

Access Control Policies (ACPs)  create a secure environment where all traffic coming from approved sources can reach the Scheduler widget for processing, and any unrecognized traffic is blocked. The Access Control Policies tab allows you to secure...

Scheduler Widgets use Cascading Style Sheets (CSS) to provide default visual styling without the need for custom development. However, it is possible to override the default CSS properties applied to Scheduler Widgets to control their visual style ...

The CSS float  property offers one way to position a widget relative to other objects on a page.  It is common to use <div> elements to contain other elements, such as lists, buttons, and blocks of text on a page. By default, <div> elements s...

The API page gives your development team the example requests, parameters, and URLs needed to integrate with an organization-level API endpoint. Here, you can: Review the endpoint name and endpoint definition. Learn which parameter(s) are used...

Scheduler Intents allow you to create interactive dialogues to determine a customer's needs before offering a callback via web widget. You can use Intents to ask a series of questions that will determine the appropriate Call Target for the callback...

In addition to the Widget settings that can be configured in the Mindful Callback user interface, some Widget actions can also be customized at runtime on your website. When the required vht-conversation-bridge-runtime.js script has been executed...

On the Templates  page, you can configure and save customization options in a template that can be applied to widgets individually. Templates essentially separate the customized configuration from the widgets themselves, thus allowing you to replic...

User Data Sets allow you to define a set of key-value pairs (KVPs) that can be sent by a Scheduler widget to Mindful Callback. A User Data Set allows Callback to receive data, but you must still configure a Metadata item for your Call Target in orde...

The Widgets  page lists all of the widgets you have created and allows you to create new ones. From here, you can also view REST API Endpoints for your widgets and example cURL requests. You can preview completed widgets on this page, or copy the c...