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Managing Surveys
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Contents
Managing Surveys
14 Articles
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Introduction to Survey Management
Mindful Feedback offers flexible options to deliver the most effective surveys for the right customers in the right channels at the right times. These options include: Multi-channel delivery: text (email, web, sms) or voice (inbound/outbound calls...
Updated on : 20 May 2023
Survey Settings
4 Articles
in this category
Questions
To add a question to a survey, click the Add New Question button at the bottom of the Questions panel. This will add a new default question to the end of the survey. Question Label & Prompts The first field on the new question row is the ques...
Updated on : 02 Jan 2024
Question Types
Mindful Feedback provides six different question types, all of which are detailed in this article. As you will see, different question types can be better suited to different scenarios and use cases, and they can work in synergy with each other in a...
Updated on : 02 Jan 2024
Questions – Advanced Settings
The following screenshots show all of the advanced settings and what the question would look like when loaded as a web survey, in order to show what the specific settings do. Labels & Other Appearances The following advanced settings affect ...
Updated on : 02 Jan 2024
Survey Prompts Syntax
To provide a more personalized survey experience and gather the most effective feedback, you can customize survey prompts with dynamic variables and conditional branching. Interaction variables allow you to dynamically populate data such as the agen...
Updated on : 02 Jan 2024
Triggers & Events
Mindful Feedback has a number of survey flow options that can be configured using Triggers and Events . These settings can be accessed by clicking on the link in the bottom right corner of a question box. This section contains lists of triggers ...
Updated on : 03 Jan 2024
Multi Language Surveys
Mindful Feedback can play voice and text prompts in over 120 different languages. Which language to use for a given prompt is evaluated every time the prompt is to be presented by referring to the Respondent Language survey attribute. This article d...
Updated on : 23 Jan 2024
Manage Interactions
The interactions pane on the survey management page shows a list of all existing survey interactions sorted first by current status (pending, in progress, complete) and then by the scheduled_at time. It can be useful to troubleshoot and test surve...
Updated on : 03 Jan 2024
Sound Files
In order to personalize your surveys with custom sound files, you can easily upload your own files through the Surveys page. Once uploaded, any sound file can be utilized by any survey in your organization. In this guide, you will learn how to upl...
Updated on : 03 Jan 2024
Custom CSS Files
CSS files can be uploaded using the CSS files widget found on the survey management page. Just like sound files, once a CSS file is uploaded, it can be used on any survey. You can choose which CSS file a survey uses in the Survey Management page und...
Updated on : 03 Jan 2024
Saved Images
Customize surveys, email invitations, chat notifications, and more by taking advantage of the Saved Images feature. Files are hosted on the Mindful Feedback platform and are available to use in any survey. How to Upload Images Quick access: Sur...
Updated on : 03 Jan 2024
Custom HTML Templates
Feature still in Beta Custom HTML Templates is still currently in the Beta phase. You may contact us if you want to enable this feature. Custom HTML templates are useful if you want to have total control and customization over the surveys you ...
Updated on : 03 Jan 2024
How to replace survey icons via custom HTML
This article covers the process of editing custom HTML templates to replace default icons (checkmarks, X marks, etc.) with any emoji of your choice. You will learn the default HTML structure of Yes/No buttons in Email and Web surveys and how to repl...
Updated on : 13 Mar 2024
Configuring Second-Chance Surveys
Sometimes customers do not complete surveys for one reason or another. If a customer abandons a survey accidentally or forgets to respond, you can lose the opportunity to gain valuable feedback from someone who was willing to share their experiences...
Updated on : 03 Jan 2024
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