Survey Types

Updated on 12 Apr 2023
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Mindful Feedback supports multiple delivery methods for surveys, also known as survey types. A survey type determines the way in which feedback will be collected from customers, such as via voice call, email, or web interface.

The following table lists the types of surveys available with a description of each type.

Survey type	Description
SMS	The survey is sent via SMS and the respondent is expected to respond via SMS.
WebSMS	Customers receive an SMS message containing a link to conduct the survey over the web.
Inbound	An inbound voice survey Mindful expects to receive a phone call to the associated phone number from a caller with the same number as the phone attribute. In most cases, an inbound survey is created when an inbound voice call arrives.
Outbound	An outbound voice survey Mindful will dial the phone number in the phone attribute at the scheduled time. The customer will respond using a telephone keypad.
Web	A survey of this type has a weblink attribute associated with it. The URL of the weblink attribute can be accessed to complete the survey. This is a stand-alone web survey and is not delivered by the system to a respondent
Email	A link to a web survey is delivered via email. The email will contain a greeting and the first question (in most cases). The customer will follow the link to open a web browser and provide feedback.

Examples of Survey Types

The following video shows examples of what each of the survey types may look like to customers.

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Add a Survey via the User Interface